Synergetic Client Charter

Synergetic’s client charter is a set of promises that underpin our commitment to excellence in our customer experience. The charter was developed via extensive conversations with our client community to maximises user satisfaction. It covers the Synergetic product, support, training, documentation and communications.

Client Charter

About our client charter

Synergetic’s client charter is a set of promises that underpin our commitment to excellence in our customer experience. The charter was developed via extensive conversations with our client community to maximises user satisfaction. It covers the Synergetic product, support, training, documentation and communications.

Our promise

  • Apply quality frameworks and processes that maximise the user experience and reliability of our product.

  • Approach upgrades with client experience as our number one priority.

  • A company philosophy and framework that drives responsiveness.

  • Take ownership of your needs and be accountable to you.

  • Drive relationships through quality respectful and transparent communication.

  • Drive the customer experience through the knowledge, skills and expertise of our people (in both product and engagement).

  • Optimise self-help resourcing through providing high quality and meaningful documentation and information that is easy to access.

  • Maintain quality relationships with respect and trust.

  • Prioritise customer engagement through Account Management.

  • Foster customer engagement from a holistic stance, driven by positive company culture.

Our client services

Interested to find out more about the support we offer our clients?

Visit Client Portal
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